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Return/Exchange Policy

Return/Exchange Policy

We want you to be happy with every MaloneOnline purchase!

If you are not 100% satisfied with your purchase, you can return the item and get a refund or store credit for the full amount of the item returned or we will gladly exchange the item for something else, be it similar or not.

You can return or exchange an item for up to 30 days from the date you purchased it. Please notify us within 7 days of receiving your order if a return or exchange is needed and return the item within 15 days. Any item you return must be in the same condition you received it and in the original packaging.

If 30 calendar days has passed since you made your purchase, we cannot offer a refund or exchange. The shipping cost to return items is paid for by the buyer.

How to make a return?

Contact us at and we will generate a shipping label for you to return the item(s) you would like to send back. Shipping costs are not included and the cost of the shipping label will be deducted from your refund when your return is processed once we've received it and verified that it is eligible for a refund. 

Refund requirements

You must meet the following criteria in order to be eligible to receive a refund. 

  • Item(s) must be in the original packaging with tags attached
  • Item(s) must be unworn, unwashed, and unused condition
  • Item(s) is defective
  • Item(s) is not damaged

All returned items are inspected upon receipt to ensure the above conditions have been met. If the returned item(s) do not meet the refund eligibility requirements, we reserve the right not to issue a refund. 

Proof of purchase

Proof of purchase is required before a refund will be processed. Proof of purchase may include your order number, packing slip, name and email address, etc. Without proof of purchase, a refund will not be issued. 

Last Chance, Sale, or Clearance items

Only regular priced items are eligible to be returned. We do not accept returns on our Last Chance, Sale, or Clearance items. 

How to ship returns back to us

When returning item(s) to us, take care to ensure they are carefully packaged to avoid damage in transit. If the item(s) are found to be damaged or used in any way that does not meet our return eligibility requirements, we reserve the right not to issue a refund. 


If you would like to make an exchange, please contact us and ensure you send your item(s) back to us within 30 calendar days to avoid being charged. Your exchange order will be processed and shipped as soon as we we receive your exchange. 

Contact us

For returns, exchanges, or questions about or return policy, contact us at